Frequently Asked
Questions
Do I need travel insurance?
We strongly recommend taking out travel insurance, including cancellation cover, at the time you book. This protects you should something unforeseen, such as illness, prevent you from travelling, as any refund for a cancellation is at our discretion.
Will I receive a refund if I cancel?
Refunds are made at our discretion and each case is considered individually. We always aim to be fair, so please get in touch and talk to us about your circumstances.
What is your cancellation policy?
If you need to cancel your booking, please let us know as soon as possible by emailing victoria@blacohillcottages.co.uk. Depending on how close to your arrival date you cancel, you may lose your deposit. Make sure you let us know with plenty of time.
What internet speeds can I expect?
Our broadband provides download and upload speeds of around the national average. It will support streaming, video calls and working from home. Speeds may vary slightly depending on how many devices are connected at the time.
Do you have wifi?
Yes! We have wifi in all properties and in our Games Room. And signal is also good when outside.
Are your cottages child friendly?
Yes, growing up at Blaco and now having children of our own we know how important this is. Stair gates, Ikea highchairs and travel cots can all be requested free of charge and we have plenty of open space to run around, with a woodland children play area and indoor games room with a selection of toys and games for all ages.
Where should I park?
We have a designated carpark for the cottages with some under cover parking close to all the cottages.
What length of stays do you offer?
We are completely flexible with length of stays, from one night to long term lets we can offer accommodation to meet your needs.
How do I pay?
Our preferred method of payment is by bank transfer but we can also take payment by cheques or PayPal. All details will be given in your correspondence with us.
What time can I check in on arrival and what time do I have to vacate the property by on my departure?
Cottages are available from 3pm on the day of arrival and we ask that guests vacate by 10am on the day of departure. We can be flexible so please let us know if you have different requirements.
Do you accept pets?
Yes, we welcome pets in all of our cottages except Cuckoo. Please let us know when you book if you will be bringing a pet.
Do you have any laundry facilities we can use?
There is a communal laundry room which guests are welcome to use. It includes 2 washing machines, a tumble dryer and ironing equipment.
I am disabled. Are your properties suitable for me?
We do everything we can to accommodate everyone. Please read our access statement for further details.
Are towels and linen provided?
Yes, All bed linen and one bath sheet and hand towel per guest is provided, EXCEPT where cots are requested, please bring all cot bedding and baby towels you require
Are longer-term lets available?
Yes. Please just ask and we can discuss your needs accordingly.
Are these holiday lets suitable for families?
Yes, we welcome families at our holiday cottages. We have a children’s play area which is a favourite among many of our younger guests. We also provide travel cots, highchairs and stair gates for use within our properties.
We are open year round
We have availability
We do hope you find Blaco Hill Farm Cottages a relaxing, care-free environment and hopefully we will have the pleasure of your company in the near future